MantiSpectra is a fast-growing, high-potential scale-up shaping the future of miniaturized spectral sensing. We develop innovative, low-cost hyperspectral sensing solutions that empower industries and consumers to make smarter, data-driven decisions.
We are expanding our Sales and Business Development team and are looking for a Customer Technical Support Manager (CTSM) who will help accelerate the adoption of our groundbreaking ChipSense™ technology. In this role, you’ll be the bridge between our innovation and our customers’ success — providing expert technical support, driving seamless integration, and enabling scalable product adoption.
Your Role
As our Customer Technical Support Manager, you will:
- Act as the primary technical contact for key customers.
- Solve complex technical challenges and ensure seamless integration of our hyperspectral sensor chip into customers’ systems.
- Work closely with our Sales, R&D, and Product teams to deliver solutions that exceed customer expectations.
- Travel globally to support customers on-site and represent MantiSpectra at exhibitions, trade shows, and conferences.
- You’ll report directly to the Head of Sales & Business Development and will be based at our offices in Eindhoven, at the heart of the High Tech Campus.
Key Responsibilities
Customer Support & Troubleshooting
- Serve as the trusted technical advisor for customers, providing guidance on product integration, configuration, and problem-solving.
- Proactively identify and resolve issues to ensure optimal product performance and minimal downtime.
Customer Success & Product Adoption
- Drive successful implementation of MantiSpectra’s solutions by delivering best practices and hands-on support.
- Monitor customer adoption, remove roadblocks, and maximize customer satisfaction.
Pre-Sales & Solution Design
- Collaborate with the Sales team to assess customer needs and propose optimal solutions.
- Support pre-sales activities, including technical presentations, feasibility studies, and tailored proposals.
Training & Knowledge Sharing
- Deliver engaging training sessions and create user-friendly documentation, including FAQs, troubleshooting guides, and best-practice resources.
- Empower customers to become self-sufficient users of our products.
Customer Advocacy & Product Feedback
- Act as the voice of the customer within MantiSpectra, sharing insights with R&D and Product Management teams.
- Provide feedback that helps shape future product features and roadmap.
What you bring
Must-Have Qualifications
- Master’s degree (or higher) in Electronics Engineering or a related field.
- 5+ years of hands-on R&D experience in analog/mixed-signal HW/FW electronics design, ideally involving optical sensors.
- Experience working closely with customers as an R&D Engineer, Customer Technical Support Manager, or Field Application Specialist.
- Excellent communication and collaboration skills across diverse teams and cultures.
- Strong problem-solving mindset, ability to learn fast, and high self-motivation.
- Fluent in English (written and spoken).
Nice-to-Have Qualifications
- Experience with Machine Learning or modelling design.
- Knowledge of Chinese or other Southeast Asian languages.
- Previous exposure to start-up or scale-up environments.
Why join MantiSpectra
At MantiSpectra, you’ll join a passionate, fast-moving team on a mission to transform hyperspectral sensing and redefine how we interact with the world around us.
Our core product, ChipSense™, is a miniaturized Near-Infrared optical spectral sensor integrated into a semiconductor chip. It enables real-time, contactless material analysis, opening applications in:
- Industrial process optimization
- Consumer electronics
- Personalized health insights
- And many more emerging fields
Here, your work will directly impact industries, businesses, and everyday lives. You’ll collaborate with world-class engineers and innovators, drive adoption of cutting-edge technology, and help shape the future of sensing.
How to apply
If you’re excited to combine your technical expertise with a customer-facing role in a dynamic, fast-growing scale-up, we’d love to hear from you! Apply by sending your CV and motivation letter to: careers@mantispectra.com
